Why am I being asked for more verification?

When you apply for Extend, we may ask for income and affordability information to assess your new repayment plan. These checks support the application to reduce your monthly repayments on an eligible existing Split plan.

Where to complete the checks

Sign in at app.stitch.money, open Borrow, select the plan you want to extend under Orders, then choose Extend now. On mobile, open the menu to find Borrow. Follow the application steps and provide the information requested.

What information might I need?

The app may ask for details about your income and expenses, supported by payslips or bank statements. It will tell you which documents to upload and the period they should cover. Upload a PDF or a clear JPG or PNG image. Your documents are checked in the app.

Identity verification and credit assessment are separate steps. A request for income information can be part of your Extend application even if you have already completed your identity check.

Need help with a step?

Contact Stitch Support with the error message and the step you reached. Upload supporting documents through the process requested in the app.

Your existing Split schedule continues until your Extend plan is activated. See How do I extend an existing Split plan? for the full process.