When to contact your bank vs Stitch

Knowing who to contact can save you time:

• Contact your bank for: unrecognised card charges that didn't go via Stitch, double charges by your bank, bank account issues unrelated to Stitch.
• Contact Stitch for: any Stitch Pay Later plan you don't recognise, payments to merchants where Stitch handled the transaction, issues with your Stitch account itself.

Not sure? Contact us anyway. We'd rather help you find the right path than have you waiting on the wrong queue.